I learnt that dealing with people requires understanding them and their nature. - when you know why people do the things they do- when and how they react under conditions; it becomes easy to deal and be better managers at communication.
It involves recognising people for what they are, not what you think they are nor what you want them to be.
Its a realisation that has touched, affected me bigtime. It completely changed the way I perceived things, people and situations and more importantly my stand on the same.
How do you Communicate?